A dispute occurs when you want to argue the chargeback claim with supporting information that validate and ensure that the product was delivered in compliance.

All the information necessary to manage chargeback disputes made can be found here:

1. Configure Webhooks or IPN notifications on your dashboard and enable the Chargebacks option.

2. Check all the information related to a chargeback using the Get chargeback request

   1. Check if the chargeback can be covered and assure whether any documentation is required, via the coverage_eligible and documentation_required fields, respectively.

3. Send the documents through the following API method:

curl -X POST  \
-F 'files[]=@/path/to/file/file1.png' \
-F 'files[]=@/path/to/file/file2.pdf' \
-H 'Authorization: Bearer <ACCESS_TOKEN>' \
https://api.mercadopago.com/v1/chargebacks/ID/documentation

If the documentation is successfully uploaded to the site, the API will respond with status 200 OK and keep the value of documentation_status as pending. After reviewing the documentation, this same value is changed to valid or not supplied.

4. Upon resolution, a new IPN notification will be sent so that you can verify the case. Check the dispute using the Get Chargeback method. The coverage_applied value could have taken on one of the possible values: